Shipping and Refund Policy

Shipment Processing Time

All orders are processed within 1-2 business days. Orders are not shipped on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment Method	Estimated Delivery Time	Shipment Cost
USPS Standard- Orders under $49	4-8 business days	$4.20
USPS Standard- Orders over $49	4-8 business days	FREE
USPS Priority	2-4 business days	$15.00

Delivery delays can occasionally occur. USPS does not ship on Saturdays or Sundays, so delivery time does not include these days.

Gorilla ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24-48 hours.

Gorilla is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Lost & Damaged Shipments

Gorilla is not liable for any products damaged or lost during shipping.

Please confirm the shipping address is accurate and complete before submitting your order. Wrong or partial addresses could result in delays or lost shipments.

If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Returns Policy

Our Returns Policy provides detailed information about options and procedures for returning your order.

Thanks for shopping at Gorillalifestyle.com! If you are not entirely satisfied with your purchase, we are here to help.

Returns

We take customer satisfaction very seriously. Please check your shipment from Gorilla carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product(s) must be made within 30 days of receipt by writing to support@gorillanationusa.com. You will need to provide detailed information (including images) for any product damaged during shipping within that time frame. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. We can only accept returns for products purchased directly from Gorillalifestyle.com. For products purchased at other retailers or websites, please contact the vendor.

Refunds & Exchanges

However, if you are not satisfied with our products, you may request a refund of the full purchase price within 30 days of the purchase date. The product must be at least 75% full for a valid refund. Refunds can only be accepted for products purchased directly from Gorilla. Please submit this request by writing to support@gorillanationusa.com.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your refund is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a few of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you have any questions on how to return your item to us, contact us.